KYB Specialist
Core
Account Onboarding Associate responsible for delivering a smooth, efficient, and compliant onboarding experience for clients in the digital assets and payments ecosystem.
Role type
Account Onboarding Associate
Builds
Client accounts in the digital assets and payments ecosystem
Domain
Fintech, digital assets, payments
Deliverable
client delivery
Required skills
client onboarding, stakeholder management, regulatory compliance, process improvement, SLA tracking, data analysis
Preferred skills
Know Your Business (KYB), HubSpot, CRM platforms, Mandarin
Technologies
HubSpot, CRM platforms
Responsibilities
Serve as primary point of contact for clients throughout the onboarding process; coordinate with Sales, Compliance, Legal, and Account Operations teams to gather documentation and resolve issues; facilitate onboarding activities in accordance with internal policies and regulatory requirements; identify opportunities to streamline workflows and reduce turnaround times; track key onboarding metrics and maintain accurate records; gather client feedback and recommend process improvements.
Seniority
Junior to Mid-level, hands-on IC