Junior Network Security Support Engineer
Core
Level-1 triage engineer for network and security infrastructure, handling incoming support tickets and escalating incidents.
Role type
Junior IC network security support engineer
Builds
Resilient cloud and network infrastructure for enterprise customers
Domain
Managed cloud services and network security
Deliverable
dashboards & analysis
Required skills
Routing, SD-WAN, Firewalls, TCP/IP, DNS, DHCP, OSPF, BGP, MPLS, Layer 2/3 Switching, DDI, SNMP, ITSM platforms
Preferred skills
Vendor familiarity (HP Aruba, Arista, Juniper, Fortinet, Cisco Meraki, Infoblox, LogicMonitor)
Technologies
ServiceNow, LogicMonitor, Fortinet, Cisco Meraki, Juniper Mist, Arista, HP Aruba, Infoblox
Responsibilities
Triage incoming service tickets, provide first-line support, escalate issues per SLA, communicate with customers and ISPs, contribute to change request plans, maintain technical documentation
Seniority
Junior, entry-level IC
