Senior Support Engineer
Core
Provide first and second level technical and application support to maintain client core applications and services, ensuring availability and performance.
Role type
Senior Support Engineer (IT Operations)
Builds
Maintains live operational core systems (CMCS) and supports system upgrades.
Domain
Transportation technology / Defense IT
Required skills
Incident and Problem Management, Change and Release Management, SQL, Visual Basic, Oracle databases, ServiceNow, TRB/CAB processes, OpenVMS systems, Web Services, JBOSS
Preferred skills
Postgres, database scripting, out-of-hours support experience
Technologies
ServiceNow, Oracle, SQL, Visual Basic, OpenVMS, JBOSS, CMCS
Responsibilities
Perform RCA on high priority incidents and Post Incident Reviews, create and update change management documents, monitor and perform daily checks on CMCS system, write and execute database scripts, manage systems security, attend site and customer acceptance tests, maintain dashboards showing system availability and performance.
Seniority
Senior, hands-on IC