Customer Support Specialist (Uzbek-speaking)
Core
Support clients in Uzbekistan via live chat, email, and phone, handling registration, account verification, KYC checks, and deposit/withdrawal requests.
Role type
Customer Support Specialist (Fintech)
Builds
Client onboarding, account management, and transaction processing for FxPro's Uzbekistan market.
Domain
Fintech / Forex trading
Deliverable
client delivery
Required skills
Fluent Uzbek and Russian, written and spoken English, KYC/AML procedures, payment processing, core trading concepts (spreads, leverage, margin, swaps), CRM/ticketing systems, multi-channel communication
Preferred skills
Familiarity with regional payment methods and verification documents, knowledge of Freshdesk/Jira, additional regional languages
Responsibilities
Support clients via live chat, email, and phone; Assist with registration, account verification, platform access, and account settings; Review onboarding documents and process KYC checks; Take care of deposit, withdrawal, and internal transfer requests; Explain account conditions and operational procedures; Look into client queries and work with Payments, Compliance, and IT to find solutions; Keep accurate client records and case notes in CRM and ticketing systems; Spot recurring issues and suggest process improvements
Seniority
Mid-level, hands-on IC
