Customer Relations Executive
Core
Point of contact for corporate clients providing daily operational and trading assistance on the FX Dealing Desk, acting as an ambassador for the product and service.
Role type
Customer Relations Executive (FX Dealing Desk)
Builds
Client relationships and trading operations on the EBO platform
Domain
Financial Services / Foreign Exchange (FX)
Required skills
Client servicing, problem-solving, written and verbal communication, commercial awareness, numerical confidence, attention to detail, multitasking, prioritization, internal stakeholder management
Preferred skills
Sales experience, knowledge of FX, knowledge of Ebury's products, interest in currency markets
Technologies
Microsoft Excel, EBO platform
Responsibilities
Manage a portfolio of 300 clients trading online, ensure clients use Ebury as their main platform for trading and payments, resolve client issues, handle live currency trade booking and high-value payments, identify new opportunities to grow accounts, liaise between internal departments
Seniority
Individual Contributor
