IT Systems Support Technician Bilingual (Inglés - Español)
Core
Provide hands-on support for Bradken's IT systems and business applications, resolving issues and maintaining productivity for local and global stakeholders.
Role type
Junior to middle level IT Systems Support Technician
Builds
IT systems and business applications for the resources sector
Domain
Resources sector IT operations
Required skills
structured troubleshooting, incident management, service request handling, access management, configuration management, software license allocation, system documentation, testing support, QA activities, project collaboration
Preferred skills
exposure to system changes, continuous improvement initiatives
Technologies
enterprise applications, IT service delivery platforms
Responsibilities
Investigate, triage and resolve issues across business applications and IT systems; Support end users as a key point of contact for technical assistance; Manage routine system administration activities including access and license management; Participate in testing, peer reviews and quality assurance activities; Maintain accurate system documentation and knowledge materials; Proactively identify potential issues and collaborate on IT projects.
Seniority
Junior to middle level, non-leadership