Junior CS Agent - UK
Hybrid
Core
Customer Service Agent supporting UK customers via voice and digital channels for a FinTech savings platform.
Role type
Junior Customer Service Agent
Builds
Customer support operations for UK market
Domain
FinTech / Savings and Investments
Deliverable
client delivery
Required skills
English fluency, active listening, problem-solving, process improvement, data security compliance, Microsoft Office/Google Workspace proficiency
Responsibilities
Respond to customer inquiries across voice and digital channels, Learn and understand Raisin's platform and business model, Identify customer needs and offer solutions, Collaborate on process improvements, Assist with deposit and payment-related tasks, Work with internal stakeholders to resolve issues
Seniority
Junior, 2+ years experience