Support Engineering Team Lead
Core
Lead a small, distributed team of L3 Support Engineers to resolve complex customer issues for a full-stack AI cloud platform, combining hands-on troubleshooting with technical direction.
Role type
Senior IC Support Engineering Team Lead
Builds
Stability and reliability of Nebius' AI cloud platform for developers and enterprises
Domain
Cloud infrastructure, AI/ML operations, GPU orchestration
Deliverable
production ML models
Required skills
Linux troubleshooting, Kubernetes, cloud infrastructure fundamentals, networking, storage (block/file/object), team leadership, technical mentoring, stakeholder communication, incident triage, process improvement
Preferred skills
GPU cloud infrastructure support, model deployment planning, Python/Bash scripting, SRE/production operations experience, global distributed team collaboration
Technologies
Kubernetes, Slurm, Linux, GPU clusters, cloud storage systems
Responsibilities
Lead and support a small, distributed team of L3 Support Engineers; Plan, prioritize, and distribute work based on customer impact and technical complexity; Provide technical guidance and hands-on support for complex or high-impact customer issues; Coach engineers, share knowledge, and help the team become increasingly independent; Build strong working relationships with L2 Support, pre-sales, post-sales, customer engineering, and product teams; Identify recurring issues and gaps in tooling, documentation, or processes to drive improvements; Support team planning, coverage, and forecasting; Participate in scheduled operational or duty work when specialist expertise is required; Contribute to hiring and onboarding additional engineers.
Seniority
Senior, hands-on IC with team leadership
