Customer Care Specialist (Turkish Speaking)
Core
Fluent Turkish-speaking specialist providing reactive and proactive support, troubleshooting technical issues, and driving account expansion for SaaS products.
Role type
Senior IC customer care specialist (sales-enabled)
Builds
Customer retention, upsells, and account expansions for SaaS tools
Domain
SaaS / Consumer brands / Retail marketplaces
Required skills
Fluent Turkish (written/spoken), English, SaaS customer service, sales/upselling, technical troubleshooting, data analysis, AI tool usage, independent research, video conferencing
Preferred skills
Experience with dispute management, account expansion strategies, empathetic communication
Technologies
AI tools, internal documentation systems, video conferencing platforms
Responsibilities
Answer inbound questions and troubleshoot technical issues via chat, email, and meetings; Execute upsells and drive account expansions during support interactions; Perform technical troubleshooting and data analysis to determine root causes; Resolve support issues such as cancellations and complaints; Gather customer feedback and create/update internal macros and documentation.
Seniority
Mid-level, hands-on IC
