Managed Operations Services Specialist
Core
Application administrator and implementation manager for the CXone ContactEngine platform, delivering global implementations, support, and customer journey optimization.
Role type
Senior IC implementation engineer (contact center solutions)
Builds
SaaS platform configurations, automated customer journeys, and integration specifications for global clients
Domain
Customer Experience (CX) / Contact Center / SaaS
Required skills
SQL, JavaScript, API design, E2E testing, ContactEngine solution design, data analytics, requirement documentation
Preferred skills
C#, Python, HTML, CSS, Excel, Tableau, integration tools, data structure extraction
Technologies
ContactEngine, CXone, SQL, JavaScript, C#, Python, HTML, CSS, Tableau, Excel
Responsibilities
Manage Day 2 Move, Add, Change Requests; configure and deploy SaaS platform; write SQL queries and build reports; design and test APIs; optimize customer journeys using data analytics; assist in training new specialists; provide on-call support
Seniority
Mid-Senior, hands-on IC
