Supervisor, Site Operations
Core
Oversee the health and performance of server and network infrastructure across data centers and global points of presence, leading a team of technicians to optimize MTTD and MTTR metrics.
Role type
Senior IC Site Operations Supervisor (Data Center Infrastructure)
Builds
Data center server and network infrastructure operations
Domain
Data Center Operations / Network Infrastructure
Deliverable
infrastructure
Required skills
Server and network hardware troubleshooting, Linux shell navigation, team leadership, SOP development, inventory and asset management, Jira ticket management, structured cabling knowledge, power and cooling concepts
Preferred skills
Python or Bash scripting, data center infrastructure project leadership, hardware decommissioning expertise
Technologies
Jira, Linux, Python, Bash
Responsibilities
Lead and mentor a team of data center technicians; oversee installation, maintenance, and troubleshooting of server and network infrastructure; manage and optimize data center operations including power supply cabling and fiber labeling; develop and enforce standard operating procedures; coordinate with engineering teams for hardware intake and repair; manage data center operations tickets; lead initiatives to improve operational efficiency; provide on-call support for critical events.
Seniority
Senior, hands-on IC with team leadership
