Client Operations Officer
Core
Provide proactive, high-quality support to clients via live chat, email, and phone, resolving inquiries, complaints, and operational tasks like KYC verification and transaction processing.
Role type
Client Operations Officer (Customer Support)
Builds
Client support experience and operational compliance within the FX industry
Domain
Financial Technology (Fintech) / Foreign Exchange
Deliverable
client delivery
Required skills
Customer support, KYC verification, transaction processing, account monitoring, regulatory compliance, cross-functional collaboration, issue escalation, process improvement
Preferred skills
CRM systems, KYC/AML knowledge, trading platforms (MT4, MT5, cTrader)
Responsibilities
Deliver proactive support via live chat, email, and phone; Resolve client inquiries and complaints efficiently; Handle daily operational tasks including KYC verification and transaction processing; Ensure compliance with company policies and regulatory requirements; Collaborate with cross-functional teams; Identify and escalate unresolved or critical matters; Provide feedback to enhance operational processes
Seniority
Junior to Mid-level, shift-based