Head of Production & Run – eRetail & Retail
Core
Ensure reliability and continuity of retail, e-commerce, and payment operations across 450+ boutiques and 46 applications globally, driving a shift from reactive incident management to a proactive, KPI-driven operating model via a Production Control Tower.
Role type
Senior IC Head of Production & Run (eRetail & Retail)
Builds
Retail & eRetail Production Control Tower, operational dashboards, and automated monitoring systems
Domain
Luxury retail, e-commerce, and global IT operations
Required skills
ITIL practices, incident management, stakeholder engagement, crisis management, vendor/contract management, global team coordination, operational planning, KPI/SLA tracking, deployment coordination
Preferred skills
AI-driven monitoring implementation, PMP certification, Oracle Xstore, Salesforce Commerce Cloud, French language
Technologies
ServiceNow, Jira, Confluence, Oracle Xstore, Salesforce Commerce Cloud
Responsibilities
Establish and run the Retail & eRetail Production Control Tower; Resolve incidents and prevent recurrence; Secure releases and critical events; Align global teams and partners; Automate and optimise operations; Drive service performance
Seniority
Senior, hands-on IC
