IT Technical Support
Core
Provide day-to-day technical support to employees for network infrastructure and internal systems software and hardware via support tickets, email, instant message, or phone.
Role type
IT Technical Support Engineer
Builds
Corporate IT systems and office facilities support
Domain
Enterprise IT Infrastructure
Required skills
Desktop support (Windows, Mac, Linux), Server Administration (Windows Virtual/Physical/Cloud), Microsoft Active Directory, Microsoft O365, Hardware/Peripheral support, Mobile device support (iOS/Android), Network infrastructure management, User account management, On/off-boarding processes, Facilities support (telco, network, AV equipment)
Preferred skills
Cloud technologies (AWS, Azure, GCP), Authentication Services, CompTIA A+/Net+/Security+ certifications
Responsibilities
Manage and monitor internal assets for accurate inventory records, Process purchase orders and interact with procurement and accounting staff, Participate in IT and infrastructure projects, Support large meetings and events, Streamline and automate processes using data-driven insights
Seniority
Mid-level, hands-on IC
