Client Success Coordinator
Core
Support WGSN's clients to ensure a positive subscription experience and maximize client engagement and retention.
Role type
Client Success Coordinator
Builds
Client retention and engagement strategies for WGSN's consumer and design trend forecasting services
Domain
Consumer insights, fashion, interiors, lifestyle, beauty, and consumer tech forecasting
Deliverable
client delivery
Required skills
CRM systems (e.g., Salesforce), Google Analytics, client relationship management, data analysis, project coordination
Preferred skills
Understanding of the design cycle, exposure to retail or creative industries, previous client service experience
Responsibilities
Resolve client issues and assist with inbound queries via Helpdesk and Live Chat, liaise with product teams on user testing, conduct weekly usage monitoring, strategize outgoing client communication, maintain internal records via CRM
Seniority
Individual Contributor