Case Manager
Core
Provide full Omni-Channel concern resolution support to customers of a luxury automotive brand, liaising with dealers and internal departments to resolve vehicle-related issues.
Role type
Customer support case manager
Builds
Customer satisfaction and brand advocacy
Domain
Luxury automotive retail
Deliverable
client delivery
Required skills
case management, multi-channel communication, objection handling, end-to-end support, problem-solving, organizational skills
Preferred skills
experience with high-end customers, passion for automotive industry
Responsibilities
Handle inbound and outbound contacts via voice, email, and social media; research and follow up on cases involving various departments; maintain case files and act as backup for continuity; provide feedback on process improvements or volume trends.
Seniority
Individual contributor
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