IT Helpdesk Internship
Core
First point of contact for customers seeking technical assistance via chat, phone, or email, performing remote troubleshooting and guiding users through problem resolution.
Role type
IT Helpdesk Intern
Builds
IT support services for customers
Domain
IT Support / Customer Service
Deliverable
client delivery
Required skills
remote troubleshooting, diagnostic techniques, office automation, database knowledge, mobile device support, English proficiency, log management, customer communication
Preferred skills
understanding of computer systems and tech products, ability to suggest procedural improvements
Responsibilities
Serve as first point of contact for technical assistance, perform remote troubleshooting, determine solutions based on customer details, walk customers through problem-solving, direct unresolved issues to next level support, record events and resolutions in logs, update customer status, pass customer feedback to internal teams, suggest procedural improvements
