Customer Success Manager
Core
Own a high-volume portfolio of small-to-mid-sized healthcare practices, driving adoption, retention, and expansion of Lyrebird's clinical documentation software.
Role type
Senior Customer Success Manager (SMB Healthcare)
Builds
Lyrebird clinical documentation platform for GP practices and clinics
Domain
Healthcare / SaaS
Deliverable
production ML models | product features
Required skills
high-volume account management, retention strategy, revenue growth (upsell/expansion), adoption driving, data analysis, stakeholder management
Preferred skills
healthcare/GP practice experience, startup environment experience, onboarding workflows
Technologies
Lyrebird platform
Responsibilities
Own SMB healthcare accounts from onboarding to renewal; drive adoption by identifying usage gaps; lead independent renewal and expansion conversations; build relationships with practice owners and clinical leads; analyze usage data to prioritize time and create commercial action plans; represent customer voice internally to inform product roadmap; contribute to building repeatable success processes.