Technical Account Manager
Core
Partner with Enterprise customers to maximize business value of Miro by guiding workflow optimization, driving AI-powered adoption, and embedding the platform into innovation operating models.
Role type
Senior Technical Account Manager (Strategic Advisor)
Builds
AI-driven workflows, integration strategies, and adoption programs for Enterprise clients
Domain
Enterprise SaaS, Collaboration, AI/Agentic Workflows
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic advisory, workflow optimization, change management, platform analytics, API/integration architecture, executive facilitation, cross-functional leadership
Preferred skills
Prompt engineering, agentic workflows, MCP, low/no code tooling, collaboration tooling expertise
Technologies
Miro API, WebSDK, MCP
Responsibilities
Guide customers in designing AI-driven workflows across the innovation lifecycle; Recommend and architect integration strategies using Miro's API, WebSDK & MCP; Monitor platform health and engagement to deliver proactive optimization recommendations; Equip internal champions with strategies to scale adoption across departments; Co-facilitate Quarterly Business Reviews (QBRs) and provide adoption reporting
Seniority
Senior, hands-on IC with strategic advisory focus
