Housing Knowledge & Content Manager
Core
Lead a team to create, maintain, and share operational documentation, policies, and resident-facing communications for a community housing provider.
Role type
Senior Knowledge & Content Manager
Builds
Operational policies, procedures, manuals, and resident communication resources
Domain
Community housing / Social services
Required skills
Team leadership, document governance, content management, stakeholder engagement, strategic writing, process improvement
Preferred skills
Experience in community housing, social housing, or government settings
Technologies
Microsoft Office, SharePoint
Responsibilities
Lead a specialist team delivering high-quality operational documentation; Drive development and review of operational policies and procedures; Establish documentation standards and knowledge management practices; Oversee governance processes including version control; Lead uplift of resident-facing communications; Improve accessibility of operational knowledge platforms; Collaborate with subject matter experts to align documentation with business processes.
Seniority
Senior, hands-on IC with team leadership