Onsite Support Engineer (OSS)
Core
Provide onsite IT support and troubleshooting for hardware and software issues.
Role type
Onsite Support Engineer
Builds
IT support services for end-users
Domain
IT Support / Desktop Support
Deliverable
client delivery
Required skills
Windows 10/11 support, Office 365 support, hardware troubleshooting, software troubleshooting, ticketing systems (ServiceNow/Jira), networking basics, Active Directory, printer support, VPN configuration
Preferred skills
Customer service skills
Technologies
Windows 10/11, Office 365, ServiceNow, Jira, Active Directory
Responsibilities
Handle deskside support, troubleshoot hardware and software issues, manage tickets in ServiceNow or Jira, provide user support
Seniority
Junior to Mid-level, hands-on IC