Upcoming Contact Centre Roles in Melbourne's South Eastern Suburbs
Core
High-volume inbound customer service role handling calls, emails, and chats for clients in Financial Services, Waste Management, and Healthcare.
Role type
Contact Centre Specialist
Builds
Customer support interactions for multiple industry clients
Domain
Customer Service / Contact Centre
Deliverable
client delivery
Required skills
High-volume phone handling, email and chat support, data entry/numeracy, adherence to quality metrics, roster adherence
Preferred skills
Financial Services experience, resilience, can-do attitude
Technologies
None specified
Responsibilities
Handle 50-60 inbound queries daily via phone, email, and chat; meet average handling time and quality assurance targets; complete 4-6 weeks of training
Seniority
Entry to Mid-level, hands-on IC
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