Senior Technical Manager – ServiceNow
Core
Overseeing the implementation and management of ServiceNow solutions to align with organizational goals and optimize IT service management processes.
Role type
Senior Technical Manager (ServiceNow)
Builds
IT service management solutions and optimized IT operations
Domain
IT Service Management (ITSM)
Required skills
ServiceNow platform configuration and customization, ITIL framework expertise, technical team leadership, project management, stakeholder communication, system performance monitoring, training delivery
Preferred skills
Bachelor's degree in Computer Science or IT, experience in technical management roles
Technologies
ServiceNow, ITIL
Responsibilities
Lead the design, implementation, and management of ServiceNow solutions; Collaborate with cross-functional teams to resolve technical issues; Develop and maintain best practices for ServiceNow configuration; Provide technical guidance and mentorship to junior team members; Monitor system performance and implement improvements; Ensure compliance with ITIL best practices; Conduct training sessions for end-users and technical staff
Seniority
Senior, hands-on IC with management responsibilities