Legal Engineer, Product Specialist
Core
Leverage legal expertise to help customers integrate Harvey's AI platform into daily workflows, driving adoption and expansion.
Role type
Senior IC legal product specialist (post-sales)
Builds
Customer adoption strategies, onboarding programs, and product feedback loops
Domain
Legal technology + AI
Deliverable
product features
Required skills
Legal practice experience, executive engagement, presentation skills, legal process knowledge, customer success strategy, cross-functional collaboration
Preferred skills
Sales or business development experience, law firm client management, AI curiosity
Technologies
Harvey AI platform
Responsibilities
Build trusted relationships with law firm and in-house legal teams; Design and lead onboarding sessions and training workshops; Act as a strategic partner to Customer Success Managers and Account Executives; Proactively surface adoption obstacles and develop strategies to overcome them; Translate legal practice needs into actionable feedback for product and engineering teams; Monitor usage trends and re-engage at-risk accounts; Contribute to customer-facing content like training materials and use case guides.
