Guest Service Agent
Core
Frontline hospitality role focused on welcoming guests, managing check-ins/check-outs, and providing personalized local recommendations to ensure a positive stay.
Role type
Guest Service Agent
Builds
Guest experiences and operational flow at hotel front desk
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest relations, reservation management, multi-channel communication, conflict resolution, local knowledge
Preferred skills
Weekend availability, shift flexibility, professional presentation
Responsibilities
Welcome guests and manage check-in/check-out processes, process reservations and special requests via property management systems, resolve guest issues and provide personalized recommendations, communicate with guests and colleagues across in-person, phone, and email channels
Sourced via viewjobs · Listed on CareerPlan, which tracks 813,000+ jobs from 20+ sources.