Operations Associate (Quality & Support)
Core
Perform quality assessments (QA) on Operations Associates to ensure adherence to processes, compliance, and service standards; provide coaching, feedback, and live support to resolve critical process issues.
Role type
Quality Assurance Specialist (Operations)
Builds
Operational consistency and service quality for HRS Operations fulfillment tasks
Domain
Human Resources Services (HRS) / Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Quality assessment, process compliance monitoring, coaching and feedback, trend identification, stakeholder management, written and verbal communication, prioritization
Preferred skills
Training and facilitation, experience with QA frameworks
Technologies
fit2work
Responsibilities
Perform QA assessments on Operations Associates across critical processes; provide coaching and feedback to support adherence to process and compliance; identify and report trends across business units to address skill or process gaps; support increased levels of QA for new recruits and specific process changes; ensure alignment to QA Operations policy and facilitate calibration requirements; provide daily support to Operations Associates via ask chats, escalation line, and emails.
Seniority
Individual Contributor
