Helpdesk Officer
Core
Provide frontline support to the Heavy Vehicle Services Helpdesk by resolving customer enquiries, recording details/issues, and offering accurate technical advice on legislation and forms.
Role type
Helpdesk Officer
Builds
Customer service interactions and accurate record-keeping for heavy vehicle services
Domain
Public sector transport and infrastructure
Deliverable
client delivery
Required skills
problem-solving, decision-making, verbal and written communication, technical knowledge of legislation, computer and Microsoft Office proficiency, customer-focused service
Preferred skills
knowledge of Occupational Safety and Health policies, knowledge of the State Road Network
Responsibilities
Attend and resolve customer enquiries, record customer/stakeholder details and complaints, contribute to improving helpdesk information systems and manuals, provide publications and technical information to customers