Hardship and Collections Officer
Core
Proactively manage early to mid-stage arrears and defaults across a residential and commercial property loan portfolio, assisting borrowers in financial hardship while ensuring regulatory compliance.
Role type
Hardship and Collections Officer
Builds
Loan book stability and recovery outcomes for a non-bank lender
Domain
Australian property finance and credit
Required skills
Arrears management, hardship application assessment, regulatory compliance (AML/CTF, Privacy Act, National Consumer Credit Code), stakeholder liaison, reporting, numeracy
Preferred skills
Experience in mortgage or commercial property collections, empathy in customer engagement
Responsibilities
Manage daily dishonours and pre-enforcement proceedings, prepare daily arrears reporting, liaise with borrowers during financial hardship, assist in assessing and managing hardship applications, collaborate with internal teams and external partners (solicitors, valuers), support audit and compliance programs
Seniority
Mid-level, hands-on IC