Infrastructure Support
Core
Senior IT Support Engineer responsible for end-user support, systems administration, and IT infrastructure automation in a regulated financial services environment.
Role type
Senior IC IT Support Engineer / Systems Administrator
Builds
Stable, secure, and efficient IT environment for diverse technical and non-technical users
Domain
Financial Services / IT Infrastructure & Security
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
macOS and Windows support, Google Workspace and Microsoft 365 administration, MDM/endpoint management (JumpCloud, Mosyle), hardware lifecycle management, IT security and compliance (ISO 27001, SOC 2, PCI), process automation, cloud and SaaS environment management
Preferred skills
AI tool usage for productivity, systems-thinking mindset, project leadership
Technologies
Google Workspace, Microsoft 365, JumpCloud, Mosyle, ESET, M365, Box
Responsibilities
Troubleshoot hardware, software, SaaS, access, and connectivity issues; manage hardware procurement, provisioning, and lifecycle; administer onboarding and offboarding processes; lead internal IT, infrastructure, and security projects; configure and optimize MDM platforms; automate repetitive administration tasks
Seniority
Senior, hands-on IC with project leadership