Aged and Community Care - TeleCross Volunteer - PWC Australia
Core
Provide daily wellbeing checks and emergency support calls to vulnerable older Australians via telephone to detect health issues and ensure safety.
Role type
Volunteer call center operator (Aged and Community Care)
Builds
Daily connection calls and emergency check-ins for vulnerable individuals
Domain
Aged care / Social services / Telecommunications
Deliverable
client delivery
Required skills
active listening, empathy, conversational skills, confidentiality, cultural sensitivity, digital system usage
Responsibilities
Make daily phone calls to check on health and wellbeing, follow call guidelines and escalation procedures, maintain client confidentiality, participate in mandatory training
Seniority
Volunteer, entry-level
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