Sales & Operations Specialist
Core
Guide customers through the complete DIY journey for custom-made window furnishings, from measurement and product selection to ordering and installation, while managing logistics and order tracking.
Role type
Customer Support & Operations Specialist (Made-to-Measure Window Furnishings)
Builds
Custom-made curtains, blinds, shutters, and window furnishings
Domain
Retail / Home Improvement / Window Furnishings
Deliverable
product features | client delivery
Required skills
Customer consultation, DIY measurement guidance, order tracking, supplier coordination, logistics management, e-commerce content updates, CRM navigation
Preferred skills
Experience in custom curtains/blinds/shutters, home improvement industry background
Technologies
Zendesk, CRMs, order management systems, e-commerce platforms
Responsibilities
Consult with leads to recommend products and cross-sell accessories, guide customers on DIY measuring and installation, coordinate with suppliers and carriers for order fulfillment, update website product information and knowledge base content
Seniority
Individual Contributor, operational support