Guest Services Manager: Turtle Sands Resort
Core
Leading guest services operations and team performance at a coastal resort to ensure memorable holiday experiences.
Role type
Guest Services Manager (hands-on leadership)
Builds
Guest experiences, team performance, operational efficiency
Domain
Hospitality / Tourism / Resort Management
Deliverable
client delivery
Required skills
Team leadership and coaching, Front office operations, Guest experience management, Conflict resolution, Activity planning and coordination, Roster management
Preferred skills
Multitasking in fast-paced environments, Cross-department collaboration
Responsibilities
Lead, coach and develop a high-performing Guest Services team; Work alongside the team on reception and guest services; Oversee day-to-day operation of reception, reservations and guest services; Handle guest enquiries and escalations; Coordinate rosters, team training and performance; Plan and deliver engaging guest activities
Seniority
Mid-level, hands-on IC