Assistant Guest relations Manager
Core
Manage guest experiences, handle VIP arrivals, resolve complaints, and coordinate with departments to ensure seamless service at a luxury resort.
Role type
Assistant Guest Relations Manager
Builds
Guest satisfaction and loyalty programs
Domain
Luxury hospitality / Tourism
Deliverable
client delivery
Required skills
Guest relations management, VIP experience coordination, complaint resolution, team training and mentoring, guest data management, cross-departmental coordination, strategy implementation
Preferred skills
Knowledge of Seychelles tourism industry
Technologies
Hotel management software, Microsoft Office suite
Responsibilities
Welcome and farewell guests, organize special events and VIP arrivals, conduct guest satisfaction surveys, train new team members, maintain guest records, handle guest complaints, coordinate with housekeeping/F&B/concierge, manage guest communications
Seniority
Mid-level, hands-on IC