Customer Service Officer
Core
First point of contact for customers, handling inquiries, complaints, and providing product/service information via phone, email, and chat.
Role type
Customer Service Officer
Builds
Customer satisfaction and loyalty
Domain
Customer Service
Deliverable
client delivery
Required skills
Dispute resolution, CRM/Database management, Office 365 Suite, Time management, Problem-solving
Preferred skills
Interpersonal skills, Autonomous work, Team collaboration, Attention to detail, Written and verbal communication, Adaptability