Membership & Ticketing Manager
Core
End-to-end delivery of the Club's membership and ticketing programs, achieving sales, renewal, attendance, and revenue targets while managing match-day operations.
Role type
Senior Membership & Ticketing Manager (Sports Club)
Builds
Membership products, ticketing configurations, and member experiences for AFL/AFLW fixtures
Domain
Sports (AFL/AFLW) + Ticketing & Membership Management
Required skills
Membership program management, Ticketing operations, Team leadership, Sales strategy, Data analysis, Budget management, Stakeholder management, System configuration
Preferred skills
Experience with Archtics, Ticketmaster, Ticketek, Salesforce, AFL/elite sports environment
Technologies
Archtics, Salesforce, Excel
Responsibilities
Own annual membership delivery plan and season builds; Manage ticketing delivery for home fixtures and match-day operations; Lead and develop the Membership Team; Resolve complex member complaints and escalations; Provide reporting on sales, renewals, and attendance; Manage operating budgets and supplier relationships.
Seniority
Senior, hands-on IC with team leadership