Service Design and Improvement Analyst
Core
Analyze and document end-to-end service delivery processes, identify improvement opportunities, benchmark performance, and develop practical recommendations to improve efficiency and customer experience within a local government context.
Role type
Service Design and Improvement Analyst (Business Transformation)
Builds
More efficient, customer-centred, and financially sustainable services for the community
Domain
Public Sector / Local Government / Service Design
Required skills
Service review and process improvement, Business analysis, Stakeholder engagement and facilitation, Data interpretation and evidence-based recommendation development, Process documentation and workflow mapping, Knowledge of business systems and digital tools
Preferred skills
Experience in service design, Public Administration, or Data Science
Technologies
Business systems, digital tools
Responsibilities
Analyze and document current-state and future-state workflows, Benchmark service performance, Support implementation of action plans and progress monitoring, Prepare reports, presentations, and briefing materials
Seniority
Mid-level, hands-on IC