BYD & Denza Authorized Paint & Panel Specialist
Core
Develop, manage, and improve the OEM's authorised collision repair network for BYD and Denza vehicles to ensure high-quality, safe, and efficient repairs aligned with manufacturer standards.
Role type
Senior network specialist for authorised collision repair (Paint & Panel)
Builds
Authorised repair network coverage and compliance for battery-electric and internal combustion passenger vehicles
Domain
Automotive after-sales / collision repair / OEM network management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
network development and management, repairer recruitment and onboarding, facility audits and compliance inspections, stakeholder and relationship management, business planning, KPI management, financial awareness, strategic thinking, quality management, problem solving
Preferred skills
experience managing dealer operations or aftersales programs, knowledge of modern vehicle construction and repair methods, understanding of OEM repair requirements and collision industry standards
Technologies
none stated
Responsibilities
Implement and manage the OEM Authorised Paint & Panel Program; Recruit, assess, appoint, and onboard authorised repair centres nationally; Conduct regular performance reviews with network partners; Establish and maintain OEM collision repair standards and procedures; Monitor customer satisfaction and Net Promoter Score (NPS) performance; Develop and maintain network performance dashboards
Seniority
Senior, hands-on IC with strategic oversight