IT Operations Manager
Core
Central technology lead for a small IT function supporting operational and clinical teams in a community support provider.
Role type
IT Operations Manager
Builds
Automated technology solutions, CRM/client management platforms, stable and secure IT environment
Domain
Non-profit / Community Services / IT Operations
Required skills
CRM administration, vendor management, offshore team leadership, ITSM, SLA reporting, security policy enforcement, hands-on troubleshooting
Preferred skills
HubSpot expertise, stakeholder management, roadmap planning
Technologies
HubSpot, Microsoft 365, CRM platforms
Responsibilities
Partner with operational and clinical teams to automate technology solutions; Own CRM configuration, reporting, and training; Manage technology vendors; Lead a two-person offshore helpdesk team; Maintain environment stability and security across multiple sites.