IT Service Desk Officer
Core
First point of contact for IT support, troubleshooting hardware/software issues, and managing end-user device lifecycle.
Role type
IT Service Desk Officer
Builds
End-user device setup, deployment, and maintenance
Domain
Corporate IT support
Deliverable
client delivery
Required skills
Windows, Office 365, Active Directory, cloud environments, hardware troubleshooting, software troubleshooting, user account management, password resets, documentation
Preferred skills
emerging technologies, best practices
Responsibilities
Provide responsive support via phone and email, diagnose and resolve hardware and software issues, manage user accounts and access permissions, log and track service requests, escalate complex issues, create documentation and knowledge base articles
Seniority
Mid-level, hands-on IC
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