Overnight Welcome (Front Office) Supervisor
Core
Supervise front office operations during overnight shifts, managing night audit, guest check-ins/outs, and resolving service issues at a luxury hotel.
Role type
Front Office Supervisor (Overnight)
Builds
Guest check-in/out processes, night audit reports, and room assignments
Domain
Hospitality / Luxury Hotel
Required skills
Night audit procedures, OPERA PMS, payment processing, group check-in coordination, guest service standards, switchboard operations, accounting reconciliation
Preferred skills
Luxury hotel experience, proactive demeanor, creative flair, career growth mindset
Technologies
OPERA, telephone switchboard
Responsibilities
Complete end-of-day activities including posting charges and running night audit backup; Process all payment types and vouchers; Sell rooms to guests without reservations; Operate telephone switchboard and process wake-up calls; Balance and drop receipts; Organize check-in procedures for arriving groups; Support Marriott Bonvoy enrollments; Respond to guest questions and resolve service issues
Seniority
Individual Contributor, operational level