Collections Operations Specialist
Core
Support day-to-day operational management of collections processes across the customer lifecycle, from Pre-Reminder through to external Collections and debt sales.
Role type
Collections Operations Specialist
Builds
Operational controls, debt sale activities, outsourced partner coordination, and compliance reporting for consumer lending.
Domain
Consumer lending / Debt recovery
Deliverable
Dashboards & analysis
Required skills
Collections process management, debt sale coordination, outsourced agency management, compliance with local legislation (Bankruptcy Act, NCCP, Privacy Act), operational controls monitoring, KPI tracking, data reconciliation, process documentation, stakeholder coordination, analytical skills, numerical skills.
Preferred skills
Negotiation skills, relationship management, problem-solving, customer-first attitude, MS Office proficiency.
Technologies
Dialler, CRM, MS Office.
Responsibilities
Monitor daily execution of collections processes and operational controls; coordinate Regular and One-Off Debt Sale activities; manage outsourced collection agencies and validate invoices; coordinate collections-related complaints and customer escalations; deliver training and maintain operational manuals; execute daily, weekly, and monthly operational controls and reporting.
Seniority
Junior to Mid-level, hands-on IC