Service Operations Lead
Core
Strategic leadership for ICT service delivery, lifecycle management, and continual improvement of mission-critical services for government and defence customers.
Role type
Senior Service Operations Lead (ICT)
Builds
Secure, resilient, and innovative technology services enabling Defence enterprise and warfighting capabilities.
Domain
Defence, National Security, ICT Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ICT Service Delivery Management, ITIL-based service management (Incident, Problem, Change, Release, CSI), Service Strategy & Roadmap development, Governance frameworks, Executive reporting, Stakeholder engagement & influencing, Risk management, ISO20000-aligned practices
Preferred skills
Experience in government/defence/large-scale managed service environments, Tertiary qualifications in IT/CS/Business Management
Technologies
Hybrid cloud, DevSecOps, Infrastructure as Code, AI, Advanced analytics, Automation, Cybersecurity
Responsibilities
Act as process owner and customer advocate for service lifecycle; Develop service strategies, roadmaps, and governance activities; Monitor, analyse, and report on service performance and risks; Lead service assurance, review, and change enablement; Collaborate across technical, operational, and supplier teams to drive integrated outcomes.
Seniority
Senior, hands-on IC with strategic oversight
