Customer Service Operator
Core
Key point of contact for customers and sales teams, managing enquiries, processing orders, and coordinating with warehouses and freight providers to ensure accurate and timely delivery.
Role type
Customer Service Operator (Sales Support)
Builds
Customer orders and seamless customer experience
Domain
Retail / Logistics / Customer Support
Required skills
Verbal communication, Attention to detail, Computer skills, Ticketing systems, CRM platforms, Microsoft Office, SAP
Preferred skills
Outbound calling, Upselling, Cross-selling, Stock level reporting, Collaborative teamwork
Responsibilities
Managing incoming customer calls and enquiries, Processing customer orders accurately, Liaising with warehouse managers and freight companies, Following up outstanding orders and delivery issues, Making proactive outbound calls, Providing sales support and stock reporting, Processing invoices and general administration
Seniority
Entry-level / Individual Contributor