Spécialiste Support Services Financiers (Télétravail complet possible depuis Rouen)
Core
Financial services specialist acting as the central contact for B2B clients (SMEs and accountants) to resolve issues with the Pennylane accounting and financial management platform.
Role type
Senior B2B Customer Support Specialist (Financial Services)
Builds
Pennylane's financial management software for SMEs and accounting firms
Domain
Fintech / Accounting / Financial Services
Deliverable
client delivery
Required skills
B2B support experience, banking system knowledge, phone communication, stakeholder management, product feedback
Preferred skills
internal consulting experience, Fintech product knowledge
Responsibilities
Investigate and resolve client issues, qualify and respond to financial service requests, create and update client support documentation, escalate technical problems, share customer insights with product teams
Seniority
Mid-Senior, hands-on IC
