Front Desk Coordinator - TWPZ
Core
Coordinate front desk operations, reservations, and guest services for overnight guests at Taronga Western Plains Zoo's accommodation outlets.
Role type
Front Desk Coordinator
Builds
Accommodation experiences and guest stays
Domain
Hospitality / Zoo operations
Deliverable
product features
Required skills
Front desk operations, reservations management, team supervision, guest service, maintenance coordination, incident response, administrative record keeping
Responsibilities
Coordinate day-to-day front desk and reservations functions; support and develop front office team members through recruitment, onboarding, training, and rostering; maintain property presentation standards; manage escalated guest enquiries and operational issues; ensure compliance with safety and WHS requirements; oversee after-hours emergencies and communications.