Head of Operations (Director or Sr Director)
Core
Operational backbone for a North American experiential marketing agency, bridging creative vision with logistical reality for luxury hospitality, spirits, and entertainment brands.
Role type
Senior Director / Head of Operations
Builds
Large-scale activations, music festivals, and high-stakes VIP events
Domain
Experiential marketing, luxury hospitality, premium spirits, entertainment
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Operations scaling, SOP implementation, financial stewardship, vendor strategy, P&L management, safety compliance, team mentorship, resource allocation
Preferred skills
Agency veteran experience, 24/7 event cycle management, cross-border logistics expertise
Technologies
Monday.com
Responsibilities
Bridge leadership vision with day-to-day execution; Audit and implement agency-wide SOPs and project management tools; Oversee the Master Calendar for staff allocation and bandwidth; Manage national vendor strategy and negotiate MSAs; Partner with Account Leads to oversee project budgets and P&L; Provide senior-level guidance on complex builds, permitting, and health/safety protocols; Mentor and manage Director of production infrastructure, IT Manager, and National Field Operations Manager; Navigate legal, safety, and insurance standards for highly regulated sectors.
Seniority
Senior, hands-on IC with strategic leadership
