Back Officer Vendor Specialist
Core
Manage day-to-day relationships with an offshore provider, overseeing claims, approvals, reporting, cost reconciliation, and invoicing while resolving escalations and operational issues.
Role type
Back Office Vendor Specialist
Builds
Service outcomes and operational performance for Samsung's ecosystem
Domain
Technology / Customer Operations
Deliverable
dashboards & analysis
Required skills
Vendor relationship management, claims processing, cost reconciliation, invoicing, KPI tracking, escalation resolution, process improvement, stakeholder partnership, data analysis, time management
Preferred skills
High-volume customer service experience, complex issue navigation, decision-making based on performance insights
Responsibilities
Manage offshore provider relationships, resolve escalations and operational issues, oversee claims and invoicing, identify process gaps and risks, partner with internal teams and retailers
Seniority
Mid-level, hands-on IC
