VP Customer Success
Core
Build and lead the customer organization as a critical growth engine to ensure customers achieve measurable outcomes, expand, and trust Sett as a strategic partner.
Role type
VP Customer Success (Partnerships Growth)
Builds
Customer success operating system, growth & retention strategies, high-performing customer teams (via careerplan.io/jobs/4A-00B-B3-C62-vp-customer-success-at-sett)
Domain
Mobile gaming, UA creative performance, agentic AI
Deliverable
production ML models
Required skills
Team management (managing managers), NRR/renewals/expansion ownership, building CS systems from scratch, hiring and team development, process design, data discipline, cross-functional alignment
Preferred skills
Experience in high-speed startup environments, strong communication with stakeholders
Technologies
Dashboards, metrics, inspection tools
Responsibilities
Design and run the core operating system for onboarding, customer health, renewals, and expansion; Drive NRR, renewals, and expansion based on real customer value; Scale and manage the customer org and develop leaders; Make customer decisions data-driven; Align sales, product, and delivery teams around the customer journey; Define how customers succeed, grow, and deliver feedback into the product
