Customer Operations Technician

Porto💼 Full-time🗓 2026-06-26 → 2026-09-25

Core

Managing operational back-office case management for refunds, returns, compensations, and delivery issues to support customer experience.

Role type

Customer Operations Technician (Back-office case management)

Builds

Customer service resolutions and delivery logistics

Domain

Luxury fashion e-commerce

Deliverable

client delivery

Required skills

Case management, refund processing, delivery issue resolution, cross-functional collaboration, Excel proficiency, problem-solving under pressure

Preferred skills

Retail and finance concepts knowledge, localization initiative support

Responsibilities

Resolve queries and requests across multiple channels, take ownership of case resolution, manage demanding issues with professionalism, advocate team needs, support team development

Seniority

Individual Contributor

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About farfetch

FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities