Head of Customer Experience
Core
Own the full spectrum of customer success with Lovable, from first interaction to enterprise adoption, building an agentic-first CX function at the intersection of Product, Engineering, and GTM.
Role type
Head of Customer Experience (AI-native, agentic-first)
Builds
AI-powered support systems, feedback loops for Product/Engineering, enterprise success motions
Domain
Developer tools / AI-native software creation
Deliverable
production ML models | product features
Required skills
AI-native operations, building agentic support systems, commercial accountability (NRR/churn/CSAT), cross-functional fluency (Product/Engineering/GTM), people leadership across time zones, technical depth in engineering orgs
Preferred skills
background in AI-native or developer tools companies, scaling PLG support at high-growth tech, contributing code or building internal tooling for support/CX infrastructure
Technologies
AI agents, async support platforms, ticketing systems, social channels (Reddit, Discord, LinkedIn, Twitter/X)
Responsibilities
Own ticketed support, async support, incident response, and onboarding; architect and build AI-powered systems to resolve issues and surface product signals; turn customer feedback into structured input for Engineering and Product; build dedicated support motions and success touchpoints for enterprise customers; manage social support presence across channels; own and optimize CSAT, resolution time, time-to-value, and NPS
Seniority
Senior, hands-on IC with leadership scope
